Customer Success Manager

Location: Minneapolis, MN
Department: Customer Success
Type: Full Time
Min. Experience: Mid Level
About VuMedi:

VuMedi is the leading healthcare education network for doctors worldwide. We are seeking Customer Success Managers to help VuMedi continue to be the best online resource for physicians as they look for new ways to improve patient care.

About The Role:

VuMedi’s Customer Success Managers (CSM) are entrusted with the relationships, strategy, and well-being of VuMedi’s Industry Partners. The CSM’s are responsible for making data-driven decisions to help our customers derive value and grow their business with VuMedi and ultimately improve patient care. This role is more than account management; You will be a trusted advisor to our Industry Partners and make well-informed decisions with minimal oversight.

Why Work at VuMedi:

Career changing opportunity to help build a healthcare start-up with an exponentially growing viewership
Make a direct impact on company growth
Be a part of a company that is beloved by doctors and improves patient care every day

What You’ll Do:

- Build meaningful relationships with customers and key stakeholders by making informed recommendations and action plans to become a trusted advisor
- Be a powerful advocate that identifies customers challenges and opportunities
- Enable customers to become VuMedi experts and understand the value in their analytics dashboard
- Launch and deliver VuMedi's customer programs above customer expectations
- Identify and test approaches to make VuMedi's delivery methodologies more efficient and productive
- Conduct regular business reviews and lead presentations to key stakeholders to prove ROI
- Be an industry expert and partner cross-functionally to advocate on behalf of your customers
- Take ownership of developing junior team members via mentoring and/or partnering on complex accounts

How you can do more than account management:

- Provide product input based on customer feedback
- Drive community traffic by advocating industry trends to the education team
- Help promote a great culture

About You:

- Highly consultative, business savvy, and experienced in making data-driven decisions
- Eager to learn about the evolving healthcare trends and proactive in finding creative ways to deliver solutions to customers
- Empathetic to customers needs and care deeply about helping them achieve their goals
- Self-starter and confident in an autonomous environment and have the capacity to make informed decisions and guide our customers to success
- Able to engage and captivate an audience as a presenter and enjoy talking with and listening to others

Learn more about VuMedi:

Keep your finger on the pulse of Medical Alley from anywhere with the ALLEY NEWSLETTER